I placed an order for a bag back in May, and it was apparently stuck wherever due to COVID. I waited a long time, and sent numerous emails to them, convinced that it was a scam and that I had lost my money. But no, lo and behold, they re-shipped my bag and I was thrilled with it. So happy with it that I then turned around and placed another order for the Mountain Cottage bag for this winter. It arrived in just 8 DAYS! It's beautiful and so roomy--just the way I like them!
I am very happy with the way everything worked out. They were very apologetic with what happened the first time and did all they could to make it right.
Very pleased.